Tuesday, February 19, 2019


0800 33 20 30

Terms and Conditions


These Terms and Conditions apply to all orders placed for the products identified on the Bessemer website.  PLEASE READ THESE CONDITONS – IF YOU PLACE AN ORDER USING THIS SYSTEM, THESE TERMS AND CONDITIONS WILL APPLY TO YOUR PURCHASE.


The supplier of the goods to which these terms and conditions apply (referred to hereafter as “we” or “us” as the context requires) is Bessemer NZ.


Whilst we will try to fulfil any orders placed with us within any stated time, we shall not be liable for the consequences of any delay or failure to deliver.


Notwithstanding any indication given by the system, all orders are accepted subject to availability.


Orders accepted shall only be delivered to addresses within New Zealand.


Orders must be paid for at the time of ordering using one of the credit cards identified (Visa, Mastercard, American Express) and are conditional on subsequent validation of the card transaction with the issuer.  Other payment methods may be available.  Please contact sales@bessemer.co.nz for further details.


While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfil your order.  If this should occur we will contact you and offer the option of either a credit or a backorder/rain check to be invoked.


Any orders placed are subject to your rights of cancellation pursuant to the Consumer Guarantees Act.  You may exercise this right by emailing sales@bessemer.co.nz.  In each case you must notify us within seven days from the date of delivery.  Following receipt of your notice we will contact you to arrange return of the goods.  Goods must be returned in their original condition and original packaging.  Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you.  Shipping charges will not be refunded except in circumstances where the goods are deemed to have been defective.  Please read our full Cancellation Policy.


Where product is received in a broken or defective condition, please contact us by emailing sales@bessemer.co.nz.  Please note that we will not accept return of any product unless such return has been authorised in advance.  In the event that goods ordered by you have not been received within 10 working days following the confirmation of order, please contact sales@bessemer.co.nz.  Our full Return/Refund Policy covers all orders made through our website.


Spare Parts and Accessories are supplied solely for use with the product to which they relate.  Where the goods are used for any other purpose, we shall not accept liability for any damage arising as a result of such use, and in these circumstances our liability, if any, shall be limited to the purchase price of any goods that are defective.


Privacy Policy

Any personal information provided by you for the purposes of entering into a purchase transaction with us shall only be used for the purpose of administering your order and for the provision of after sales service to you.  Such information shall not be released to any third parties except for the purpose of fulfilling your order.  For further explanation please read our full privacy statement.


Please be aware that in no circumstances shall we be liable for any indirect, special or consequential loss or damage arising from our supply to you of any goods ordered.  This does not affect our liability in respect of death, personal injury or physical damage to property arising as a result of negligence on our part.


Bessemer Guarantee

All Bessemer products are guaranteed against defects caused by 
FAULTY WORKMANSHIP AND MATERIAL for a period of 5 years from date of purchase.

Bessemer's non-stick coating is believed to be the finest available but can be damaged if reasonable care is not shown.  With extensive use, you may notice a slight diminishing of the release effect of your cookware while all other product benefits remain.  Just add a small amount of oil to achieve the desired release.  Please read your Use and Care leaflet carefully before use to prevent damaging your coating.

The guarantee does 
damage to cookware, the non-stick coating or exterior enamel coating resulting from:

Excessive heat (refer Use and Care)
Cutting with utensils
Action of abrasive cleaners
Highly corrosive cleaners, e.g. oven cleaners
Dishwasher use
Accidental dropping
Impact, i.e. chipping
Normal wear and tear


For further explanation of our Terms and Conditions please read our full terms of use.
Copyright 2015 by Astra Housewares Ltd (trading as Bessemer New Zealand)