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Returns
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Returns / Refund
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Returning a product that you bought online. In most cases you can return products you have bought online, as the Consumer Guarantees Act and Fair Trading Act provide the basis for Bessemer's returns policy.
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Consumer Guarantees Act 1993
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The Consumers Guarantees Act sets out minimum standards for goods sold by
Bessemer. In the event that goods are deficient or are faulty the retailer has the right
to a repair, replacement or a refund.
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Fair Trading Act 1986
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The Fair Trading Act is designed to protect the customer from being misled, either
intentionally or unintentionally. This applies to all aspects of the promotion and sale
of goods and services including pricing, where the product was made, where the
product is from, the meeting of New Zealand safety standards, availability of products
and the sales techniques used. The Commerce Commission enforces the Fair Trading
Act 1986.
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Return Procedure
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We would like you to be very satisfied with your Bessemer purchase, however
if there is a reason you are not, it is important you contact us by emailing
sales@bessemer.co.nz within ten working days of receiving your order. In your e-
mail, please tell us your order number and the reason for return. Such as shipping
damage, incorrect item(s) shipped, other please explain.
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One of our team will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item.
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Refunds
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Refunds will be credited against your original method of payment, eg to the credit
card you used to make the purchase. If you are returning an item because of an error
on our part, we will refund any delivery charges incurred by you.
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Cancellation Policy
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Any orders placed are subject to your rights of cancellation pursuant to
the Consumers Guarantees Act. You may exercise this right by e-mailing
sales@bessemer.co.nz. In each case you must notify us within seven days from date
of delivery. Following receipt of your notice we will contact you to arrange return of
the goods. Goods must be returned in their original condition and original packaging.
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Please note that the cost of sending the goods back to us, where you wish to cancel for
reasons which are not due, to product performance or description will be payable by
you. Shipping charges will not be refunded except in circumstances where the goods
are deemed to have been defective.
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